Frequently Asked Questions by Wellness Shine
Orders & Shipping
Q: How long does it take for my order to ship?
A: Most orders ship within 24–48 hours. During times of high order volume, processing may take 3–5 business days.
Q: How much is shipping?
A: We offer free shipping on all orders over $50. Orders under $50 ship at standard rates shown at checkout.
Q: Do subscription orders qualify for free shipping?
A: Yes — if your subscription order total is over $50, it automatically qualifies for free shipping.
Q: Do you ship internationally?
A: Currently, we ship within the United States only.
Subscriptions
Q: How do subscriptions work?
A: With our subscription plans, your favorite products are delivered to your door automatically based on the delivery frequency you choose.
Q: Can I pause or cancel my subscription?
A: Yes — you can pause, skip, or cancel anytime by logging into your account.
Q: Will my subscription price ever change?
A: No — once you subscribe, your price is locked in for as long as your subscription remains active.
Products & Ingredients
Q: Are your products safe?
A: Yes — all products are made in facilities that follow strict Good Manufacturing Practices (GMP) and are third-party tested for quality.
Q: Are your supplements vegan or gluten-free?
A: Product details vary. Please check each product page for full ingredient and allergen information.
Q: Where are your products made?
A: Most of our products are made in the USA with globally sourced ingredients.
Returns & Refunds
Q: What is your return policy?
A: If you are not satisfied with your purchase, please contact us within 30 days of receiving your order for return instructions.
Q: Do you offer exchanges?
A: Yes — if your product is damaged or defective, we’ll send you a replacement at no extra cost.