Frequently Asked Questions by Wellness Shine
Orders & Shipping
Q: How long does it take for my order to ship?
A: Orders are prepared by our US fulfillment partner and ship within 1–5 business days. After that, standard US delivery (USPS) typically takes 2–4 business days, or 1–3 business days with Express (USPS Priority). You’ll get a tracking email as soon as your order ships.
Q: How much is shipping?
A: We offer free shipping on all orders over $50. Orders under $50 ship at standard rates shown at checkout.
Q: Do subscription orders qualify for free shipping?
A: Yes — if your subscription order total is over $50, it automatically qualifies for free shipping.
Q: Do you ship internationally?
A: Currently, we ship within the United States only.
Subscriptions
Q: How do subscriptions work?
A: With our subscription plans, your favorite products are delivered to your door automatically based on the delivery frequency you choose.
Q: Can I pause or cancel my subscription?
A: Yes — you can pause, skip, or cancel anytime by logging into your account.
Q: Will my subscription price ever change?
A: No — once you subscribe, your price is locked in for as long as your subscription remains active.
Products & Ingredients
Q: Are your products safe?
A: Yes — all products are made in facilities that follow strict Good Manufacturing Practices (GMP) and are third-party tested for quality.
Q: Are your supplements vegan or gluten-free?
A: Product details vary. Please check each product page for full ingredient and allergen information.
Q: Where are your products made?
A: Our products are made by trusted manufacturers, most of them in the USA. A few are made abroad, such as our bee products (Latvia) and oral strips (India). Every order ships from our US fulfillment partner, and where a product’s country of manufacture is listed, you’ll find it on its product page.
Returns & Refunds
Q: What is your return policy?
A: If you are not satisfied with your purchase, please contact us within 30 days of receiving your order for return instructions.
Q: Do you offer exchanges?
A: Yes — if your product is damaged or defective, we’ll send you a replacement at no extra cost.